Gym Operations Assistant
3 weeks ago
The Evening/Weekend Operator is responsible for ensuring that members receive exceptional service from the front desk and assists with the clean and maintenance of the gym facility. This role is responsible for supervising and operating the front desk area, janitorial, smoothie bar, and general maintenance of the gym. The operator will also be responsible for resolving all membership issues, providing gym tours to prospects, processing new enrollments, and following up with lead calls. The operator will enjoy full UFC GYM Membership and access to all Fitness and Martial Arts Classes.
Key Responsibilities- Support member retention by advocating for the best member experiences and operational processes in the club.
- Deliver strong operational performance including front desk, smoothie bar, retail area, maintenance, and janitorial including locker rooms and gym floor.
- Maintain a clean and safe facility for all members and team members; checking that the facilities equipment is well-maintained.
- Ensure team members always execute the basics in friendliness, cleanliness, punctuality, and in dress code.
- Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters.
- Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience. Assist in providing direction to janitorial service.
- Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
- Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure.
- Follow-up with compliance checks by monitoring club systems and employee performance.
- Ensure that systems procedures are accurately followed: proper POS procedure, desk setup, file organization, member check-in, class check-in, telephone inquiry, guest registration, cash handling, and member ID cards.
- Highly organized and willing to take leadership responsibilities regardless of situation.
- Must possess strong oral, presentation, and written communication skills and thrive in a fast-paced environment.
- Must be highly motivated and proactive.
- Reliable transportation.
- Must be able to work evenings and weekends.
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