Technical Solutions Manager

4 days ago


Helena, Montana, United States Cleo Full time
Job Title: Technical Solutions Manager

Cleo is a cloud integration technology company focused on delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications.

About the Role

The Technical Solutions Manager will be the client's primary point of contact and accountable for the customer's support experience. This role requires excellent communication and interpersonal skills across various business and technical levels, including Project Management, Support, Services, and Engineering.

Key Responsibilities
  • Actively listen to, understand, and identify business needs from customer interaction.
  • Provide a crucial point of escalation for customer concerns and validate complaints.
  • Conduct recurring customer meetings to ensure accountability and provide progress updates.
  • Facilitate and manage meetings to ensure successful coordination across all stakeholders.
  • Prepare a Joint Resolution Plan to provide visibility into customer issues.
  • Build strong, long-term customer relationships and generate happy, referenceable customers.
  • Continually refine and improve the strategy to deliver Cleo-quality support.
Requirements
  • Bachelor's degree
  • 5+ years of related experience within a software company or comparable industry
  • 3+ years of EDI/B2B SaaS experience
What We Offer
  • Competitive compensation
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.



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