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Senior MySQL Technical Support Specialist
2 months ago
We are seeking a highly skilled Sr. MySQL Technical Support Analyst to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support and troubleshooting for our Electronic Support Services
- Act as a primary point of contact for customers and facilitate relationships with Support
- Collaborate with internal Oracle employees to provide advice and assistance on diverse customer situations and escalated issues
- Have an understanding of all Oracle products and in-depth knowledge of several products and/or platforms
- Be highly experienced in multiple platforms and able to complete assigned duties with minimal direction from management
- Routinely act independently while researching and developing solutions to customer issues
As a Sr. Support Engineer at Oracle, you will have the opportunity to work with a diverse range of customers and products. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) Savings and Investment Plan with company match. You will also have access to paid time off, 11 paid holidays, and paid sick leave.
We are committed to expanding our inclusive workforce and promoting diverse insights and perspectives. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
