Service Coordinator

6 days ago


Hauppauge, New York, United States Rose International Full time
{"title": "Service Coordinator", "description": "Job Summary

We are seeking a highly skilled Service Coordinator to join our team at Rose International. As a Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Receive and process customer requests for service in a timely and efficient manner.
  • Communicate with our Service Resource Center to ensure seamless service delivery.
  • Take ownership of service calls from creation to completion, escalating issues as needed.
  • Reassign work based on current workloads and priorities.
  • Regularly contact customers to communicate status changes.
  • Professionally field customer complaints and resolve issues.
  • Validate and perform invoicing transactions for service calls.
  • Maintain confidentiality of customer and employer information.
  • Manage inventory and supplies needed to perform work.
Requirements
  • High School or equivalent 3 years experience in customer service/dispatching.
  • Proficient with computers and Windows applications.
  • Excellent communication and organizational skills.
Benefits

For information on employment benefits, please visit our website.

Rose International is an Equal Opportunity Employer.

"}

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