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Customer Service Operations Manager

2 months ago

Charlotte, North Carolina, United States WESCO International Full time
Job Summary

As the Manager of Customer Service at WESCO International, you will lead a team responsible for delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement efficient workflows to maximize service quality and customer satisfaction.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Establish and maintain strong relationships with customers to understand their needs and preferences.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance team performance and customer service skills.
Requirements:
  • Proven experience in customer service management, preferably in a manufacturing or retail environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.