Service Operations Manager

2 days ago


Charlotte, North Carolina, United States MasterMover Full time
Job Title: Service Operations Manager

MasterMover Inc. is a world-leading manufacturer and supplier of electric tugs, providing innovative material handling solutions to a wide range of industries. We are looking for a dynamic and experienced Service Operations Manager to join our team and lead our service operations to new heights.

Job Overview:

As the Service Operations Manager, you will be responsible for overseeing and improving the delivery of our service operations. You will ensure that all after-sales support, maintenance, and repair services are executed efficiently and to the highest standard, ensuring customer satisfaction and operational excellence.

Key Responsibilities:
  • Lead and manage the service operations team, including service engineers, technicians, and support staff.
  • Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.
  • Oversee the scheduling and delivery of maintenance, repair, and installation services.
  • Monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.
  • Manage service contracts, warranties, and customer support agreements.
  • Collaborate with the sales, logistics, and production teams to ensure seamless customer service.
  • Ensure compliance with health and safety regulations and quality standards.
  • Provide training and development opportunities for the service team to enhance skills and knowledge.
  • Act as a key point of contact for escalated service issues, resolving them promptly and effectively.
  • Continuously seek ways to improve service operations, leveraging technology and process improvements.
Key Requirements:
  • Proven experience in a service management or operations management role, preferably within the manufacturing, engineering, or material handling industry.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Technical background or strong understanding of machinery, mechanical or electrical systems.
  • Excellent communication and customer service skills, with a commitment to delivering exceptional service.
  • Ability to analyze data, monitor KPIs, and drive continuous improvement.
  • Familiarity with service management software and CRM systems.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Knowledge of health and safety regulations and best practices.
  • A proactive and problem-solving approach with a focus on operational excellence.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career progression and development within a growing company.
  • A dynamic and supportive work environment.
  • The chance to be part of a global leader in material handling solutions.


  • Charlotte, North Carolina, United States First Citizens Bancshares, Inc. Full time

    Be a People Person at First Citizens BankAre you a people person who wants to make a difference? As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and leading a team of Operations, Teller, Manager, Supervisor, Customer Service, and Manufacturing professionals.Key...


  • Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full time

    Job Title: Office Operations ManagerWe are seeking a highly organized and detail-oriented Office Operations Manager to join our team at Tarheel Linen Service, Inc. This is a unique opportunity to work in a dynamic and growing company that provides linen rental supply and commercial laundry services to the hospitality, first class lodging, healthcare, and...


  • Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    Job OpportunityWe are seeking a highly skilled and motivated individual to join our team as an Office Operations Manager. This role is responsible for supporting the company's operations by maintaining office systems, providing exceptional customer service, and supervising support staff.The successful candidate will be responsible for:Administering...


  • Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Business Operations Manager to join our team at Tarheel Linen Service, Inc. As a key member of our management team, you will be responsible for the overall management of a standalone business unit and will play a critical role in our corporate team environment.Key...

  • Operations Manager

    1 week ago


    Charlotte, North Carolina, United States TK Elevator Full time

    Job Title: Operations Manager - ServiceTK Elevator is seeking an experienced Operations Manager - Service to join our team in Charlotte, NC.Job Summary:The Operations Manager - Service will be responsible for supervising superintendents and employees, providing direction and training, and communicating company policies and objectives. This role will also...


  • Charlotte, North Carolina, United States H&E Equipment Services Full time

    Job Title: Service Manager - North Charlotte, NC Job Requisition: R0017457 Job Description: H&E Equipment Services is seeking a skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. This role offers an exciting opportunity for an individual looking to lead and grow within a supportive and...


  • Charlotte, North Carolina, United States Preferred Parking Service, LLC Full time

    Job Title: Garage ManagerPreferred Parking Service, LLC is seeking a highly skilled and experienced Garage Manager to oversee the daily operations of our parking facilities. As a key member of our team, you will be responsible for ensuring the efficient and courteous management of our parking facilities, while maintaining a high level of customer...


  • Charlotte, North Carolina, United States Sunbelt Rentals Full time

    Central Service Manager Job DescriptionAbout the RoleSunbelt Rentals is seeking a highly skilled Central Service Manager to lead our service call center and dispatch operations. As a key member of our team, you will be responsible for developing and implementing service operational procedures, policies, and training programs.Key ResponsibilitiesManage the...


  • Charlotte, North Carolina, United States Perkins Management Services Company Full time

    Job Title: Food Service Operations ManagerPerkins Management Services Company, Inc. is seeking a highly skilled and experienced Food Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for the front of house operations, ensuring a high-quality dining experience for our clients.Key...


  • Charlotte, North Carolina, United States Sunbelt Rentals Full time

    Job Title: Central Service ManagerDescriptionSunbelt Rentals is seeking a highly skilled Central Service Manager to lead our service call center and dispatch operations. As a key member of our team, you will be responsible for developing and implementing service operational procedures, policies, programs, systems, and training.Key Responsibilities:Manage the...


  • Charlotte, North Carolina, United States Sunbelt Rentals Full time

    Job Title: Central Service ManagerDescriptionSunbelt Rentals is seeking a highly skilled Central Service Manager to lead our service call center and dispatch operations. As a key member of our team, you will be responsible for developing and implementing service operational procedures, policies, programs, systems, and training.Key Responsibilities:Manage the...


  • Charlotte, North Carolina, United States WESCO International Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Manager to join our team at WESCO International. As a key member of our operations team, you will be responsible for ensuring that our customer service levels are met or exceeded.Key ResponsibilitiesManage a team of customer service representatives to ensure efficient and effective...


  • Charlotte, North Carolina, United States Hepaco Full time

    Rail Service Supervisor Job DescriptionHepaco, a Clean Harbors company, is seeking a highly skilled Rail Service Supervisor to lead the daily operations of the service line crew. This role involves planning, organizing, and coordinating the crew's activities to ensure efficient and safe execution of tasks.Key Responsibilities:Plan and coordinate the daily...


  • Charlotte, North Carolina, United States Hepaco Full time

    Rail Service Supervisor Job DescriptionHepaco, a Clean Harbors company, is seeking a highly skilled Rail Service Supervisor to lead the daily operations of the service line crew. This role involves planning, organizing, and coordinating the crew's activities to ensure efficient and safe execution of tasks.Key Responsibilities:Ensure Health and Safety is the...


  • Charlotte, North Carolina, United States Hepaco Full time

    Rail Service Supervisor Job DescriptionHepaco, a Clean Harbors company, is seeking a highly skilled Rail Service Supervisor to lead the daily operations of the service line crew. This role involves planning, organizing, and coordinating the crew's activities to ensure efficient and safe execution of tasks.Key Responsibilities:Ensure Health and Safety is the...


  • Charlotte, North Carolina, United States Clean Harbors Full time

    Rail Service Supervisor Job DescriptionHepaco, a Clean Harbors company, is seeking a highly skilled Rail Service Supervisor to oversee the daily operations of the service line crew. This role involves planning, leading, organizing, and coordinating the crew's activities to ensure efficient and safe execution of tasks.Key Responsibilities:Ensure Health and...


  • Charlotte, North Carolina, United States Total Comfort Service Center Inc Full time

    Job Title: Service ManagerAt Total Comfort Service Center Inc, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading our service operations team to achieve departmental objectives and meet contractual commitments to our clients.Key Responsibilities:Gross Profit Redemption:...


  • Charlotte, North Carolina, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring that incidents and activities are resolved efficiently and effectively.Key ResponsibilitiesManage and coordinate the activities of the service desk...


  • Charlotte, North Carolina, United States Compass Group USA Full time

    Bench Food Service Operations ManagerAt Compass Group USA, we are seeking a highly skilled and experienced Bench Food Service Operations Manager to join our team in Charlotte, NC.Key Responsibilities:Establish and implement patient food services strategies based on medical direction and patient population needs.Lead and develop a team of patient service...


  • Charlotte, North Carolina, United States Compass Group USA Full time

    Job Title: Food Service Operations ManagerMorrison Healthcare, a leading national food and nutrition services company, is seeking a skilled Food Service Operations Manager to support our Patient Services Team in an acute care setting in Charlotte, NC.Key Responsibilities:Develop and implement patient food services strategies based on medical direction and...