Service Operations Manager
4 weeks ago
Service Operations Manager
At H&E Equipment Services, we are seeking a highly skilled Service Operations Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. The ideal candidate will have 2-5 years of management experience and strong administrative, organizational, and service-oriented capabilities.
Key Responsibilities:
- Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
- Build and maintain strong customer relationships through exceptional service and communication.
- Manage P&L budgeting for the service department to achieve financial targets and objectives.
- Provide training, coaching, and support to service employees to enhance their skills and capabilities.
- Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
- Ensure all safety protocols and procedures are followed by service technicians and staff.
Preferred Job Requirements:
- Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
- Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
- Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
- Leadership Qualities: Excellent verbal and written communication skills with a focus on customer service and team collaboration.
We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match. As a leader in the equipment rental industry, we invest in our workforce through training and development and offer a friendly environment. We are looking for team players with true grit and determination who will strive to achieve the higher standard in all they do.
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