Membership Services Coordinator
1 week ago
**Job Summary:**
We are seeking a highly skilled Membership Services Coordinator to join our team at Sam's Club. As a key member of our membership services team, you will be responsible for providing exceptional customer service, processing memberships, and promoting membership programs. Your primary goal will be to consistently meet or exceed membership sales targets while maintaining a high level of customer satisfaction.
**Responsibilities:**
- Process membership applications, upgrades, and credit accounts.
- Provide information on membership types, programs, and benefits to current and prospective members.
- Encourage membership renewals and participate in sales and marketing events.
- Complete and maintain marketing recaps and other required documentation.
- Maintain accurate records of membership transactions and communications.
**Requirements:**
- 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience
- Must be 18 years of age or older
**Benefits and Compensation:
- Estimated hourly rate: $20-$28/hour (based on location)
- Performance-based bonus awards
- Health benefits (medical, vision, and dental coverage)
- Financial benefits (401(k), stock purchase, and company-paid life insurance)
- Paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, and voting)
- Other benefits (short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more)
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