Field Service Operations Coordinator

5 days ago


Lewisville, Texas, United States Integrated Power Services Full time

We are seeking a skilled Field Service Operations Coordinator to join our team at Integrated Power Services. This role is responsible for ensuring the smooth operation of field service requests, from initial contact to project completion.

Job Summary

The successful candidate will have excellent organizational and communication skills, with the ability to multitask and work effectively in a fast-paced environment.

Main Responsibilities:
  • Schedule and Coordinate Field Service Requests: The Field Service Operations Coordinator will be responsible for receiving incoming field service requests, evaluating the calendars of available technicians, and scheduling projects accordingly.
  • Communicate Effectively: Excellent communication skills are essential for this role, as the coordinator will be liaising with customers, technicians, and other stakeholders on a regular basis.
  • Process and Manage Data: The Field Service Operations Coordinator will need to accurately process and manage data related to field service requests, including customer information, technician schedules, and project details.
  • Ensure Compliance and Quality: This role requires a high level of attention to detail, with a focus on ensuring compliance with safety regulations and quality standards.
Requirements:
  • Tech Background: A technical background, particularly in electrical and mechanical products, is highly desirable for this role.
  • Customer Service Experience: At least 3 years of experience in customer-facing roles, preferably in an industrial environment.
  • Strong Interpersonal Skills: Excellent interpersonal and communication skills, with the ability to build rapport with customers and colleagues.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Benefits:
  • Paid Time Off (PTO): Enjoy paid time off to relax and recharge.
  • 401k Employer Match: Contribute to your retirement savings with our employer match.
  • Bonus Incentives: Earn bonuses for outstanding performance.
  • Tuition Reimbursement Program: Pursue further education and development opportunities.
  • Medical, Dental, and Vision Plans: Enjoy comprehensive health insurance.
  • Employee Assistance Program (EAP): Access support for personal and professional challenges.

Estimated Salary: $60,000 - $80,000 per year, based on experience and location.



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