Electrical Service Coordinator Specialist
4 weeks ago
The Field Service Coordinator plays a vital role in ensuring the success of our PowerServe field service operation. This individual will be responsible for managing incoming field service requests, coordinating with team members, and maintaining accurate records. The ideal candidate will possess excellent organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.
About Us:
Integrated Power Services (IPS) is a leading provider of single-source electromechanical and power management solutions across North America and the United Kingdom. We serve over 30,000 essential customer locations, including hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
Key Responsibilities:
- Manage incoming field service requests, ensuring quotes are prepared with correct pricing and team information
- Coordinate with team members to schedule field service projects, taking into account their calendars and workload
- Maintain accurate records of customer interactions, including travel, materials needed, and required workforce
- Perform VOC reviews to continuously improve customer experience and drive value for IPS
- Set up projects in NetSuite for review by Sales Support and Area Managers
- Enroll field service technicians in necessary safety training to ensure compliance with customer requirements
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