Community Engagement Specialist

3 weeks ago


Scottsdale, Arizona, United States Cardone Ventures Full time
Job Title: Community Manager

Job Summary:

The Community Manager will play a crucial role in supporting the Marketing and Client Concierge teams at Cardone Ventures. This position is responsible for handling client communication, support, and engagement tasks, including managing the CV private Facebook group, responding to email and text blasts, overseeing multiple inboxes, and maintaining content calendars.

About the Company:

Cardone Ventures is a dynamic company that helps business owners achieve their personal, professional, and financial goals through the growth of their businesses. We operate nationally and are committed to our core values of being inspirational, disciplined, accountable, transparent, aligned, and results-oriented.

Key Responsibilities:

  • Manage the Cardone Ventures Private Facebook group, including creating discussions, fostering interaction among members, onboarding new members, and planning live events.
  • Review and respond to comments made on paid media ads.
  • Maintain Client Concierge email and text inboxes with a zero-backlog policy.
  • Manage Client Concierge SlickText campaigns and follow-up responses.
  • Ensure 100% accuracy in scheduling clients across various events and platforms.
  • Collaborate with Accounts Receivable and other departments to ensure seamless client experiences.
  • Implement process improvements to enhance operational efficiency.

Requirements:

  • Community and Social Media Management experience.
  • Proven ability to manage online communities and foster engagement.
  • Organizational skills, including effectively managing multiple inboxes and communication channels.
  • Attention to detail, particularly in managing schedules and client communications.
  • Excellent written and verbal communication abilities.
  • Time management skills, including meeting deadlines and prioritizing tasks effectively.
  • Problem-solving skills, including identifying and addressing issues.
  • Ability to work effectively with various departments.
  • Adaptability, including willingness to learn new tools and improve processes for efficiency.

Benefits:

  • Comprehensive benefits package for full-time employees, including medical, dental, and vision insurance.
  • Vacation and sick time policy that increases based on tenure with the company.
  • Three work-from-home days per month (four days per month during June-August).
  • Employee Assistance Program through Guardian.
  • 401(k) with company match (estimated to launch in Q1 2025).
  • Pet insurance through SPOT.
  • Competitive parental leave policy, including 100% paid leave for eight weeks for primary caregivers and four weeks for secondary caregivers, plus one month of remote work for both.
  • Employee wellness initiatives, including a 100% paid gym membership and access to discounts on local meal prep services.
  • Professional development opportunities, including reimbursements for courses and certifications outside of CV and a 10X Mentorship Program.
  • Continued education, including access to a range of educational resources valued at over $250,000 in areas such as sales, operations, people, finance, and marketing.
  • Uncapped commission potential, including opportunities to sell products and services and earn commissions.

Education and Experience:

  • Community management experience.
  • Proven experience in customer engagement, client communication, customer service, or similar roles.
  • Experience with social media platforms and management.
  • Content planning and management.
  • Familiarity with managing email inboxes and coordinating client communication at scale.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Prolonged periods of standing and movement during event days.
  • This position will require travel, up to 20%.

Commitment to Diversity:

Cardone Ventures is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.



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