Senior Manager, Client Engagement Strategy

4 weeks ago


Scottsdale, Arizona, United States Early Warning Services, LLC Full time
Job Description

At Early Warning Services, LLC, we're committed to delivering exceptional client experiences. As a Senior Manager, Client Engagement Strategy, you'll play a critical role in driving business growth by developing and executing personalized engagement strategies that align with our clients' objectives.

Key Responsibilities
  • Develop and implement comprehensive client engagement strategies that meet business goals and objectives.
  • Build and maintain strong relationships with key stakeholders, ensuring clear communication and fact-based decision-making.
  • Identify key client segments and tailor engagement plans to meet their specific needs and preferences.
  • Utilize data-driven insights to refine and optimize engagement tactics.
  • Lead and mentor a high-performing client engagement team, fostering a collaborative and results-driven environment.
  • Establish key performance indicators (KPIs) and metrics to measure engagement effectiveness.
  • Regularly analyze engagement data, prepare reports, and present findings to senior leadership.
Requirements
  • Bachelor's degree in marketing, business administration, communications, data analytics, or a related field.
  • Minimum 7 years of experience in client engagement, customer relationship management, or a related role, with at least 3 years in a leadership position.
  • Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
  • Proven experience in developing and executing successful client engagement strategies.
  • Excellent leadership and team management abilities, with a track record of building and motivating high-performing teams.
What We Offer
  • Competitive salary range: $140,000 - $160,000 per year.
  • Discretionary bonus and benefits package.
  • Opportunities for professional growth and development.

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