Customer Onboarding Specialist

5 days ago


Scottsdale, Arizona, United States Sectigo Limited Full time
{"title": "Customer Onboarding & Engagement Specialist", "description": "Job Summary

We are seeking a highly skilled Customer Onboarding & Engagement Specialist to join our Technical Support team at Sectigo Limited. As a key member of our team, you will play a vital role in nurturing company-client relationships and enhancing product value.

Key Responsibilities
  • Develop in-depth knowledge of the SiteLock product and its features.
  • Initiate onboarding processes through calls and live chats to ensure a seamless customer experience.
  • Collaborate closely with sales and support teams to resolve customer issues efficiently.
  • Act as the primary point of contact for product-related issues during the onboarding stage.
  • Collect and validate cPanel access for product configurations.
  • Assist support teams in communicating with customers during disruptions.
  • Schedule and conduct walkthroughs of customer dashboards to drive core use and value drivers.
  • Ensure continuous customer satisfaction and bridge the gap between sales and customer support.
  • Follow up on customer requests and build customer loyalty through personalized communication.
  • Address and resolve customer issues effectively and efficiently.
Requirements
  • High School Diploma or equivalent with a degree in business or a technical field.
  • 3+ years of customer onboarding or engagement experience.
What We Offer

As a Customer Onboarding & Engagement Specialist at Sectigo Limited, you will have the opportunity to work with a driven team that values accountability, growth, and customer satisfaction. We offer a dynamic work environment that fosters intellectual curiosity and a passion for delivering exceptional customer experiences.

", "lang_code": "en"}

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