Collections Specialist

4 days ago


Scottsdale, Arizona, United States PayPal Full time
Job Title: Collections Specialist

At PayPal, we're committed to building an equitable and inclusive global economy. As a Collections Specialist, you'll play a critical role in managing our profitability and making a difference in the health of our business and customer engagement every day.

Your Key Responsibilities:
  • Assist customers with disputes, inquiries, and reconciling payment history.
  • Review customer options and establish repayment plans that align with their current situation.
  • Communicate the status of payment advances with customers.
  • Maintain complete and accurate documentation of all communications with business owners related to discoveries and investigations.
  • Identify common issues and market trends that could help develop strategies to improve customer engagement and outcomes.
What You'll Need:
  • Experience: 3 years of collections, credit, or customer support experience.
  • Education: High school diploma with equivalent collections experience required.
  • Skills: Strong negotiation skills, banking and financial acumen, ability to multi-task while maintaining attention to details.
  • Communication: Excellent oral and written communication skills; natural ability to engage, guide, and support consumer customers through complex and difficult financial discussions.
  • Engagement: Ability to work independently, as well as collaborate as a team with all levels of the organization.
Additional Job Details:
  • Training: Training will take place during the first 5 weeks of employment. Training is scheduled Monday - Friday from 7:00 AM to 3:30 PM MST.
  • Post-Training Shifts: This role offers a variety of shift timings from Monday to Friday, with no evening or weekend schedules.
  • Location: This role is intended to be performed remotely from Arizona.
  • Salary: This is an hourly role with a minimum rate of $23 per hour.
  • Benefits: A full explanation of benefits offered can be found here: https://www.paypal.com/us/home.
Our Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.



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