Senior Manager, Client Engagement Strategy
5 days ago
At Early Warning Services, LLC, we're dedicated to powering and protecting the U.S. financial system with cutting-edge solutions. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Job SummaryWe're seeking a Senior Manager, Client Engagement Strategy to lead our Client Engagement Services team. This role will drive results by delivering personalized, responsive, and innovative engagement experiences through strategies that align to the objectives of our clients and our business. The ideal candidate will have a strong background in client engagement, customer relationship management, or a related field, with at least 7 years of experience in a leadership position.
Key Responsibilities- Develop and implement comprehensive client engagement strategies that align with the company's business goals and objectives.
- Build and sustain productive working relationships with key stakeholders and ensure key project information is clearly communicated to drive fact-based decisions, improve business performance, and ensure business readiness.
- Identify key client segments and tailor engagement plans to meet their specific needs and preferences.
- Utilize data-driven insights to continuously refine and optimize engagement tactics.
- Lead, mentor, and develop a high-performing client engagement team, fostering a collaborative and results-driven environment.
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of client engagement initiatives.
- Regularly analyze engagement data, prepare detailed reports, and present findings to senior leadership.
- Bachelor's degree in marketing, Business Administration, Communications, Data Analytics, or a related field.
- Minimum of 7 years of experience in client engagement, customer relationship management, or a related role, with at least 3 years in a leadership position.
- Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
- Proven experience in developing and executing successful client engagement strategies.
- Excellent leadership and team management abilities, with a track record of building and motivating high-performing teams.
We offer a competitive salary, a discretionary bonus, and a comprehensive benefits package, including healthcare coverage, a 401(k) retirement plan, paid time off, and 12 weeks of paid parental leave. We're committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Early Warning Services, LLC is an equal opportunity employer and affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
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Senior Manager, Client Engagement Strategy
5 days ago
Scottsdale, Arizona, United States Early Warning Services, LLC Full timeJob Title: Senior Manager, Client Engagement StrategyAt Early Warning Services, LLC, we're dedicated to powering and protecting the U.S. financial system with cutting-edge solutions. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers...
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Scottsdale, Arizona, United States Early Warning Services, LLC Full timeJob DescriptionAt Early Warning Services, LLC, we're committed to delivering exceptional client experiences. As a Senior Manager, Client Engagement Strategy, you'll play a critical role in driving business growth by developing and executing personalized engagement strategies that align with our clients' objectives.Key ResponsibilitiesDevelop and implement...
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