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Patient Communication Specialist I

1 month ago

Scottsdale, Arizona, United States CND Life Sciences Full time
Job Summary

CND Life Sciences is seeking a highly skilled Patient Communication Specialist I to join our team. As a key member of our Revenue Cycle Management department, you will be responsible for managing inbound communication with patients and clinician customers regarding benefit verifications, prior authorizations, and other pre-authorizations for CND's diagnostic tests.

Key Responsibilities:

  • Receive and process multiple incoming calls in a prompt, efficient, and courteous manner, providing personalized patient and clinician customer experience.
  • Coordinate care in a compliant manner, ensuring seamless communication between patients, clinician customers, and internal personnel.
  • Document all communication with patients, clinician customers, and internal personnel in Salesforce, maintaining accurate and timely records.
  • Respond to general questions and inquiries from patients and clinician customers, providing clear and concise information.
  • Resolve all inbound emails to the departmental inbox, ensuring prompt and effective communication.

Requirements:

  • 3 years of patient communication experience in a medical front office or a medical call center required; experience communicating with an older patient demographic preferred.
  • Strong knowledge of healthcare insurance and benefits, with the ability to explain nuances to patients and clinician customers.
  • High familiarity with health insurance benefit verifications, prior authorizations, and other pre-authorizations, with comfort discussing these matters with patients and clinician customers.
  • Excellent verbal and written communication skills, with the ability to collaborate with patients, clinician customers, and internal staff in potentially stressful situations.
  • Strong critical thinking skills, with the ability to think on the fly and maintain a conversation while doing so.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a talented team of professionals, dedicated to delivering exceptional patient care and customer service.