Customer Relationship Strategist

4 days ago

Washington, Washington, D.C., United States Genesis Consulting Partners, LLC Full time

We are seeking a seasoned Customer Relationship Strategist to join our Genesis Consulting Partners, LLC team. In this role, you will play a critical part in the implementation of our ETSNext T&E solution across various federal agencies. Your expertise in account management, leadership, and project management will enable you to build and maintain strong relationships with agency clients.

About the Job

This position requires a deep understanding of T&E software implementations and integrations, with a focus on aligning system capabilities with agency-specific requirements. You will serve as a technical authority to validate claims regarding system capabilities and monitor service delivery against contractual standards.

About the Company:

  • Genesis Consulting Partners, LLC is a leading consulting firm specializing in travel and expense management solutions.
  • We have a proven track record of delivering high-quality services to federal agencies.

Responsibilities:

  • Support the implementation of the ETSNext T&E solution across various agencies, ensuring compatibility with federal financial management systems and adherence to operational policies.
  • Maintain a strategic partnership with agency clients by engaging in detailed discussions to identify and address high-level system issues.
  • Serve as a technical authority to validate claims regarding system capabilities and monitor service delivery against contractual standards.

Skills and Qualifications:

  • Exceptional account management skills, highly capable of fostering relationships and managing strategic visions and interactions with agency stakeholders.
  • Effective communication skills for handling critical information exchanges and resolving system-wide issues in a strategic manner.
  • Expert project management skills, adept at using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.

Salary Range: $130,000 - $170,000 per year.

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