Help Desk Analyst Level 1

1 day ago


Irvine, California, United States Boot Barn Full time
Job Title: Help Desk Analyst Level 1

Boot Barn is seeking a highly skilled and motivated Help Desk Analyst Level 1 to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our customers and resolving their issues in a timely and professional manner.

Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer issues and resolutions
  • Participate in ongoing training and development to stay up-to-date with new technologies and processes
Requirements:
  • 1-2 years of experience in a help desk or technical support role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems and software applications
  • Ability to learn and adapt to new technologies and processes
Benefits:
  • Competitive hourly rate
  • Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands
  • Paid Time Off plan for year-round Boot Barn Partners
  • Medical, Dental, Vision and Life Insurance
  • 401(k) plan with generous company matching
  • Flexible schedules and work-life balance
  • Opportunities for growth at every level
Work Environment:

The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance. Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.



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