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Front Desk Supervisor

2 months ago

Irvine, California, United States Hilton Garden Inn Irvine Full time
{"Key Responsibilities": "Key Responsibilities
  • Lead and mentor front desk associates to ensure smooth and efficient operation of the front desk.
  • Supervise staff, manage workloads, and ensure proper staffing levels.
  • Handle guest inquiries, complaints, and requests in a professional and timely manner.
  • Oversee daily operations of the front desk, including check-in/check-out procedures, reservations, room assignments, and accurate processing of guest payments.
  • Maintain effective communication with other hotel departments to ensure a seamless guest experience.
  • Prepare and maintain reports related to front desk operations, including occupancy, revenue, and guest satisfaction metrics.
Requirements
  • Minimum of 2-3 years of experience in a front desk role within the hospitality industry, with at least 1 year in a supervisory or leadership capacity.
  • High school diploma or equivalent required; a degree in hospitality management or a related field is preferred.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop team members.
  • Excellent communication, problem-solving, and organizational abilities.
  • Proficiency in property management systems (PMS) and Microsoft Office Suite.
Work Environment
  • This position requires flexibility, including the ability to work weekends, holidays, and shift work as needed.
  • Ability to stand for extended periods, lift luggage up to 30 lbs, and perform other physical tasks related to front desk operations.
Benefits
  • Competitive salary and opportunities for growth within the company.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Employee discounts with Hilton Worldwide.
Application Process

Interested candidates are encouraged to apply by submitting their resumes and cover letters outlining their qualifications and experience to the hotel's HR department. Hilton Garden Inn Irvine/Orange County Airport is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.