Customer Success Advisor

2 weeks ago

Amityville, New York, United States Calico Cottage, Inc. Full time
Job Title: Customer Success Advisor

At Calico Cottage, Inc., we are seeking a highly skilled Customer Success Advisor to join our team. As a key member of our organization, you will play a vital role in driving customer satisfaction and loyalty through exceptional support and guidance.

Key Responsibilities:
  • Active Listening & Client Relationship Management: Build and maintain strong client relationships by actively listening to customer needs, identifying growth opportunities, and becoming a trusted advisor.
  • Business Needs Analysis: Evaluate customer businesses to identify key needs, offer recommendations, and deliver solutions that align with their goals to drive profitability.
  • Customer Support Program Execution: Implement the new customer first-year support program, ensuring customers maximize their sales potential.
  • Service Plan Delivery: Provide strategic guidance and deliver customer service plans aimed at driving both customer and Calico revenue growth.
  • Best Practices Communication: Clearly and persuasively communicate Calico's retail best practices (Critical Success Factors - CSFs), ensuring customers embrace and implement them effectively.
  • Influence Retailer Decisions: Influence and guide retailers to adopt strategies that enhance their operations and increase profitability.
  • Issue Resolution: Ensure all customer complaints, nonconformances, and equipment issues are resolved promptly and efficiently.
  • Field Team Collaboration: Collaborate with the field team, offering post-visit support, completing follow-up actions, and closing the feedback loop.
  • CRM Utilization: Ensure that all interactions and data are recorded in the CRM system for tracking and analysis.
  • Customer Performance Review: Regularly review customer performance data to identify opportunities for business growth and improvement.
  • Industry Research: Continuously research industry trends, gather customer feedback, and share insights with the leadership team.
Requirements:
  • High School Diploma required
  • Experience working with a service-focused organization
  • Record of success exceeding objectives
  • Strong work ethic and willingness to go the extra mile
  • Excellent verbal and written communication skills
  • Ability to meet deadlines
What We Offer:
  • Competitive Salary
  • Paid Time Off Plan and Paid Holidays
  • Medical, Dental & Vision Insurance
  • Company Paid Long Term Disability Insurance
  • Flexible Spending Accounts (FSA) for Health and/or Dependent Care Expenses
  • Length of Service Awards
  • Employee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being).
  • 401(k) Plan
  • Life/AD&D Insurance
Why Join Us?
  • Ice Cream Fridays during fair weather months
  • On-Site Gym including free fitness classes and personal training with a professional trainer
  • Flu Shot Clinic held annually on-site
  • Birthday & Holiday Celebrations held to foster fun and team interaction
  • Employee Appreciation Events with great food, fun and team building for all team members and their families
  • Charity Drives held throughout the year to give all Calico team members an opportunity to support our local community
  • Sporting Event ticket raffles to NY Islanders Hockey and US Tennis Open. We have season tickets to both
  • Employee Referral Program financially rewards employees for referring qualified new hires to Calico
  • And, of course...Plenty of the Best Fudge You've Ever Tasted

Calico Cottage, Inc. is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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