Customer Success Advisor

2 weeks ago

Amityville, New York, United States Calico Cottage Full time
Customer Success Advisor

We are seeking a highly skilled Customer Success Advisor to join our team at Calico Cottage, Inc. This role is responsible for providing exceptional support and guidance to our customers, driving loyalty and revenue growth through active listening, problem-solving, and identifying business opportunities.

Key Responsibilities:
  • Build and maintain strong client relationships by actively listening to customer needs, identifying growth opportunities, and becoming a trusted advisor.
  • Evaluate customer businesses to identify key needs, offer recommendations, and deliver solutions that align with their goals to drive profitability.
  • Implement the new customer first-year support program, ensuring customers maximize their sales potential.
  • Provide strategic guidance and deliver customer service plans aimed at driving both customer and Calico revenue growth.
  • Clearly and persuasively communicate Calico's retail best practices, ensuring customers embrace and implement them effectively.
  • Influence and guide retailers to adopt strategies that enhance their operations and increase profitability.
  • Ensure all customer complaints, nonconformances, and equipment issues are resolved promptly and efficiently.
  • Collaborate with the field team, offering post-visit support, completing follow-up actions, and closing the feedback loop.
  • Ensure that all interactions and data are recorded in the CRM system for tracking and analysis.
  • Regularly review customer performance data to identify opportunities for business growth and improvement.
  • Continuously research industry trends, gather customer feedback, and share insights with the leadership team.
Requirements:
  • High School Diploma required
  • Experience working with a service-focused organization
  • Record of success exceeding objectives
  • Strong work ethic and willingness to go the extra mile
  • Excellent verbal and written communication skills
  • Ability to meet deadlines
What We Offer:
  • Competitive Salary
  • Paid Time Off Plan and Paid Holidays
  • Medical, Dental & Vision Insurance
  • Company Paid Long Term Disability Insurance
  • Flexible Spending Accounts (FSA) for Health and/or Dependent Care Expenses
  • 401(k) Plan
  • Life/AD&D Insurance
  • Employee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being)

We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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