Customer Service Representative in Amherst

6 days ago


Greenfield, Massachusetts, United States Greenfield Savings Bank Full time
Full-Time Customer Service Role in a Dynamic Environment

Earn an estimated $35,000 - $45,000 per year in our bustling Amherst branch

We are seeking an exceptional individual to join our team as a Teller I in Amherst. As a key member of our front-line staff, you will play a crucial role in delivering unparalleled customer service and ensuring that every interaction is professional and memorable.

Main Responsibilities:
  • Process Transactions with Efficiency: Handle routine transactions such as deposits, withdrawals, check cashing, payments, and issuing official items with speed and accuracy.
  • Foster Relationships and Identify Opportunities: Recognize customers' needs for additional services and transfer them to the appropriate staff, promoting cross-selling opportunities.
  • Maintain Cash and Reconcile Transactions: Balance and reconcile daily transactions, managing adequate cash by buying and selling from cash dispensers.
  • Collaborate with Branch Leadership: Work with branch leadership on relationship-based selling skills, contributing to the development of a positive team environment.

Requirements:

  • A high school diploma or equivalent;
  • Excellent interpersonal and communication (written and oral) skills;
  • The ability to perform simple math operations like addition, subtraction, multiplication, and division;
  • A willingness to learn the sales process and take on new challenges.

About Us: Greenfield Savings Bank is committed to creating an inclusive environment for all employees. We celebrate diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.



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