Customer Service Representative
1 week ago
We are seeking a highly motivated Customer Service Representative to join our team at Greenfield Savings Bank in Amherst. This is a Full-Time position that includes working every Saturday.
About the RoleA successful Teller 1 will be responsible for processing basic customer transactions efficiently and accurately while delivering exceptional service.
- Provide high-level professionalism during each interaction with customers, both in person and over the phone
- Process routine transactions such as deposits, withdrawals, check cashing, payments, and issuing official items quickly and accurately
- Identify opportunities to upsell or cross-sell additional services, transferring customers to the appropriate staff member when necessary
- Balance and reconcile daily transactions, maintaining adequate cash levels by buying and selling from cash dispensers
- Work closely with branch leadership to develop relationship-based selling skills
- Contribute to creating a positive team environment
- Pursue self-improvement through training courses, demonstrating personal curiosity and inquisitiveness
- Stay up-to-date on the Bank's policies, procedures, and legal guidelines, ensuring compliance
Requirements
- An individual eager to learn and grow in the sales process
- Exceptional interpersonal and communication (written and oral) skills
- Ability to perform simple math calculations
- High School Diploma or equivalent
Compensation
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.
Benefits
Greenfield Savings Bank offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
What We Offer
In addition to a comprehensive benefits package, we offer a supportive work environment, opportunities for professional growth and development, and a commitment to diversity and inclusion.
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