Customer Service Representative

1 week ago


Greenfield, Massachusetts, United States Greenfield Savings Bank Full time

We are seeking a highly motivated Customer Service Representative to join our team at Greenfield Savings Bank in Amherst. This is a Full-Time position that includes working every Saturday.

About the Role

A successful Teller 1 will be responsible for processing basic customer transactions efficiently and accurately while delivering exceptional service.

  • Provide high-level professionalism during each interaction with customers, both in person and over the phone
  • Process routine transactions such as deposits, withdrawals, check cashing, payments, and issuing official items quickly and accurately
  • Identify opportunities to upsell or cross-sell additional services, transferring customers to the appropriate staff member when necessary
  • Balance and reconcile daily transactions, maintaining adequate cash levels by buying and selling from cash dispensers
  • Work closely with branch leadership to develop relationship-based selling skills
  • Contribute to creating a positive team environment
  • Pursue self-improvement through training courses, demonstrating personal curiosity and inquisitiveness
  • Stay up-to-date on the Bank's policies, procedures, and legal guidelines, ensuring compliance

Requirements

  • An individual eager to learn and grow in the sales process
  • Exceptional interpersonal and communication (written and oral) skills
  • Ability to perform simple math calculations
  • High School Diploma or equivalent

Compensation

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

Benefits

Greenfield Savings Bank offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

What We Offer

In addition to a comprehensive benefits package, we offer a supportive work environment, opportunities for professional growth and development, and a commitment to diversity and inclusion.



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