Customer Service Liaison
1 month ago
As a key member of the Wesco team, you will play a vital role in delivering exceptional customer service. Your primary responsibility will be to respond to customer inquiries via various channels, including telephone, email, and walk-ins. You will provide timely and effective solutions to customer problems, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Support customers by answering questions, addressing concerns, and resolving account inquiries.
- Process payments for cash account customers in a timely and accurate manner.
- Research and resolve customer complaints, acting as a liaison between departments when necessary.
- Provide backup support to the sales counter, handling walk-in and telephone inquiries.
Requirements:
- High school degree or equivalent required.
- Associate's degree or college diploma (Canada) preferred.
- 2-4 years of relevant experience in customer service.
- Excellent interpersonal skills, with the ability to work effectively in a diverse environment.
- Strong communication skills, both verbal and written.
- Able to work well under pressure and maintain attention to detail.
- Computer literate, with proficiency in MS Word, Excel, and email.
Wesco International, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values.
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