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Assistant Manager

2 months ago

Williamsburg, Virginia, United States Marcus Theatres Full time
Job Summary

We are seeking a highly motivated and experienced Theatre Operations Manager to join our team at Marcus Theatres. As an Assistant Manager, you will play a key role in theatre operations, leading by example and delivering exceptional guest service in a fast-paced environment.

Key Responsibilities
  • Supervise and motivate hourly theatre associates to ensure all company objectives are met and financial targets are achieved.
  • Lead by example, demonstrating superior guest service and adhering to operating policies and procedures.
  • Assist with daily revision of timesheets and payroll, as needed.
  • Partner with key vendors to order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
  • Responsible for general maintenance of front of house, back of house, and kitchen line, monitoring cleanliness, stock levels, safety issues, mechanical issues, and aesthetics.
  • Understand and enforce all corporate policies, rules, and procedures, as well as applicable federal, state, and local laws and regulations.
  • Facilitate guest issues and create a positive recovery for the guest.
  • Preserve confidentiality of theatre information and passwords, adhering to PCI regulations.
  • Perform other duties as assigned by Director of Operations, District Director, General Manager, and Manager.
Requirements
  • Minimum 18 years of age.
  • Supervisory experience in a high-volume movie theatre, retail, or hospitality environment.
  • Possess strong interpersonal, verbal, and written communication skills.
  • Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry.
  • Flexible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
  • Ability to stay calm under pressure or during difficult situations.
Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand and/or walk. The employee must occasionally lift and/or move up to 50 lbs. while moving kitchen/cooking or concession items in bulk or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus.

License or Certification Required

Ability to obtain any government and hospitality required license or certificate, such as a State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc.

Education Required

High school diploma or equivalent. Ability to obtain food handling licenses as required by local/state laws.