Assistant General Manager

2 months ago

Williamsburg, Virginia, United States Restore Hyper Wellness Full time
Job Summary

Restore Hyper Wellness is seeking an experienced Assistant General Manager to support the General Manager in cultivating and maintaining a positive company culture. The ideal candidate will have strong leadership skills, a knack for business development and sales, and a passion for the health and wellness industry.

ResponsibilitiesPeople Management
  • Assist in creating a team environment that provides exceptional customer service and ensures all staff members perform at a high level.
  • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Assist in the management of disciplinary actions involving all Restore employees.
  • Provide in-the-moment feedback and coaching to team members when necessary.
  • Oversee the onboarding and training of all new non-medical employees.
  • Work with the General Manager to adapt the team to new system procedures, education, and performance expectations.
Operations Management
  • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
  • Maintain a safe, clean, and secure environment for all guests and employees.
  • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
  • Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
  • Serve as an expert on Restore products and services.
  • Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
  • Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store's overall effectiveness and efficiency.
  • Lead on the floor and embody Restore's core values.
  • Proactively identify and address difficult situations, manage conflict confidently, and escalate issues appropriately.
  • Make timely and effective decisions regarding customer service issues.
  • Work a minimum of one weekend day per week.
  • Support the General Manager to ensure all company-wide initiatives are executed in the store.
  • Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
Sales & Marketing
  • Check-in with Restore members regularly to ensure they're achieving their health and wellness goals.
  • Deliver individual sales goals and motivate the team to reach their targets.
  • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
  • Manage declined auto-pays and follow up on expiring credit cards.
  • Follow up on missed appointments.
  • Process freezes/terminations in a timely manner and send email communication to members.
  • Assist the General Manager with store marketing and community outreach.
  • Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
  • Assist the General Manager in planning and leading monthly team meetings.
  • Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
  • Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.
Company Culture
  • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
  • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for their contributions.
Qualifications
  • You've obtained an undergraduate degree or higher.
  • You love the sales process and have a proven track record of consumer sales.
  • You have at least two to three years of PEOPLE management experience.
  • You're passionate and have experience with fitness, athletic achievement, and general health and wellness.
  • Your verbal and written communication skills are on point.
  • You're a numbers person and can deliver action plans based on key metrics.
  • You embrace a supportive leadership role and are also a strong team player.
  • You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
  • You get joy and fulfillment from helping people feel better and live healthier lifestyles.
  • You place importance on ethics and integrity and exhibit this every day.

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