Assistant General Manager

4 weeks ago


Williamsburg, Virginia, United States Restore Hyper Wellness Full time
Job Summary

Restore Hyper Wellness is seeking an experienced leader to fill the role of Assistant General Manager. As a key member of our management team, you will be responsible for supporting the General Manager in cultivating and maintaining a positive work environment, driving business development and sales, and ensuring exceptional customer service.

ResponsibilitiesPeople Management
  • Assist in creating a team environment that provides exceptional customer service and ensures all staff members perform at a high level.
  • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Assist in the management of disciplinary actions involving all Restore employees.
  • Provide in-the-moment feedback and coaching to your team when necessary.
  • Oversee the onboarding and training of all new non-medical employees.
  • Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.
Operations Management
  • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
  • Maintain a safe, clean, and secure environment for all guests and employees.
  • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
  • Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
  • Serve as an expert on Restore products and services.
Sales and Marketing
  • Check-in with Restore members regularly to ensure they're achieving their health and wellness goals.
  • Deliver individual sales goals and motivate your team to reach their targets.
  • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
  • Manage declined auto-pays and follow up on expiring credit cards.
  • Follow up on missed appointments.
  • Process freezes/terminations in a timely manner and send email communication to members.
Requirements
  • Undergraduate degree or higher.
  • Proven track record of consumer sales.
  • At least two to three years of people management experience.
  • Passion for fitness, athletic achievement, and general health and wellness.
  • Strong verbal and written communication skills.
  • Ability to deliver action plans based on key metrics.
  • Supportive leadership role and strong team player.
  • Driven to meet monthly, quarterly, and annual financial goals.
  • Importance on ethics and integrity.
Compensation

$44,000.00 to $60,000.00 per year.

Restore Hyper Wellness is an award-winning industry leader and creator of an innovative new category of care-Hyper Wellness. Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof.

We are on a mission to restore people's health and wellness so that they can do more of what they love every day.

Our daily metric? How many people we helped that day.

We are seeking individuals who are as passionate about helping people as we are.



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