Customer Service Management Assistant

4 days ago


Williamsburg, Virginia, United States Harris Teeter Supermarkets, Inc. Full time

Job Summary:

Harris Teeter Supermarkets, Inc. is seeking a highly skilled and experienced Customer Service Management Assistant to join our team. As a key member of our Customer Service Department, you will be responsible for supervising a team of associates and assisting the Department Manager in the overall direction, coordination, and evaluation of the department.

Key Responsibilities:

  • Supervise and lead a team of up to 120 associates in the Customer Service Department, including cashiers, baggers, and customer service clerks.
  • Assist the Department Manager in developing and implementing departmental goals and objectives.
  • Coordinate and evaluate the performance of team members, providing coaching and development opportunities as needed.
  • Collaborate with other departments, such as accounting and management, to ensure seamless operations and excellent customer service.
  • Stay up-to-date on company policies, procedures, and initiatives, and ensure compliance with all relevant regulations.

Requirements:

  • 3+ years of experience in a supervisory or management role, preferably in a retail or customer service environment.
  • Proven track record of success in leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions and drive business growth.

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