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Assistant General Manager

4 weeks ago

Williamsburg, Virginia, United States Imprint Hospitality Full time
Assistant General Manager

The Assistant General Manager plays a crucial role in the day-to-day operation of the hotel, overseeing various departments and ensuring seamless execution of the property's business plan and financial goals.

Key Responsibilities:
  • Lead operational managers to achieve daily, weekly, monthly, and annual action plans aligned with the hotel's business plan and financial objectives.
  • Ensure compliance with brand standard operating procedures and policies.
  • Plan, organize, facilitate, and participate in hotel and department meetings to drive collaboration and productivity.
  • Develop and implement strategies to enhance guest satisfaction and associate satisfaction.
  • Monitor and develop associate performance, particularly operational managers, through supervision, professional development, scheduling, counseling, and evaluations.
  • Interview, hire, and train associates, focusing on management-level positions.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
  • Identify operational performance gaps and develop measures to correct deficiencies.
  • Support assigned departments to achieve financial/business plan goals and expectations within the established operating budget, monitoring progress monthly and implementing expense management controls.
  • Minimize risk and oversee loss prevention measures in the areas of guest and associate safety, hotel security, and property security in accordance with state, federal, and company policies.

Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, adhering to the dress code. Performs other duties as requested by the General Manager.