Customer Service Representative
2 days ago
Woods Comfort Systems is seeking a highly skilled Customer Service Representative to join our team in San Marcos. The ideal candidate will have experience working in HVAC or a similar trade, with excellent communication skills and the ability to multitask in a fast-paced environment.
This is a full-time position consisting of 40 hours a week, Monday to Friday. On-call rotation is required.
Benefits:
- Paid Time Off - Accrual starts on day 1, up to 6 days a year
- Paid Holidays
- Medical, Dental and Vision - Employer pays 75% for the employee
- 401k with employer match
- Vacation Pay
Key Responsibilities:
- Answer customer calls and respond to emails
- Assist in managing daily technician load
- Ensure 100% customer satisfaction
- Maintain accurate customer account information
- Communicate with management on a regular basis to resolve questions, concerns or issues
Requirements:
- Prior experience working as a CSR in a fast-paced environment - preferably HVAC or similar trade
- Well-organized and able to multitask
- Excellent communication and phone presence skills
- Advanced level skills with Microsoft Office software
- Geographical knowledge of service area
- Knowledge of HVAC and/or plumbing industry preferred
- Two years related experience and/or training in customer service, dispatching or project management
- High school diploma or general education degree (GED)
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