Customer Service Representative

2 days ago


San Marcos, Texas, United States Woods Comfort Systems Full time
Job Summary

Woods Comfort Systems is seeking a highly skilled Customer Service Representative to join our team in San Marcos. The ideal candidate will have experience working in HVAC or a similar trade, with excellent communication skills and the ability to multitask in a fast-paced environment.

This is a full-time position consisting of 40 hours a week, Monday to Friday. On-call rotation is required.

Benefits:

  • Paid Time Off - Accrual starts on day 1, up to 6 days a year
  • Paid Holidays
  • Medical, Dental and Vision - Employer pays 75% for the employee
  • 401k with employer match
  • Vacation Pay

Key Responsibilities:

  • Answer customer calls and respond to emails
  • Assist in managing daily technician load
  • Ensure 100% customer satisfaction
  • Maintain accurate customer account information
  • Communicate with management on a regular basis to resolve questions, concerns or issues

Requirements:

  • Prior experience working as a CSR in a fast-paced environment - preferably HVAC or similar trade
  • Well-organized and able to multitask
  • Excellent communication and phone presence skills
  • Advanced level skills with Microsoft Office software
  • Geographical knowledge of service area
  • Knowledge of HVAC and/or plumbing industry preferred
  • Two years related experience and/or training in customer service, dispatching or project management
  • High school diploma or general education degree (GED)


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