Customer Service Representative
3 days ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and serving clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class service to our customers through phone, email, and live chat support channels. You will be the face of our company, and your exceptional communication skills, problem-solving abilities, and adaptability will make a significant impact on our customers' experience.
Key Responsibilities- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
- Navigate internal and external documentation and resources to provide world-class service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client.
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service.
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
- Participate in all mandated internal and external training and/or seminars.
- Get to know, understand, and comply with TaskUs' policies and procedures.
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues.
- Fluent in the English language, as well as reading and writing in English.
- Must be at least a high school graduate.
- Competitive salary.
- Great benefits package.
- Professional growth opportunities with the chance to learn from many different functions.
- A fun and inclusive workplace.
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