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Bilingual Customer Service Representative
2 months ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.
Job DescriptionWe are seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing world-class service to our customers in English and Spanish. You will be the face of our company, and your goal will be to resolve customer issues efficiently and effectively.
Key Responsibilities- Provide exceptional customer service through phone, email, and live chat support channels
- Research and provide accurate and timely responses to customer inquiries
- Navigate internal and external documentation to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
- Participate in all mandated internal and external training and/or seminars
- Get to know, understand, and comply with TaskUs' policies and procedures
- Fluent in English and Spanish, both written and spoken
- High school diploma or equivalent required
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
- Problem-solving and critical-thinking skills
- Great communication skills, written and oral
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Empathic toward customers and can maintain a customer-centric approach
- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
- Open to feedback, eager to learn, and can show improvement
- Competitive salary
- Great benefits package
- Professional growth opportunities with the chance to learn from many different functions
- A fun and inclusive workplace
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We are committed to providing equal access to opportunities and creating an inclusive environment for all employees. If you need reasonable accommodations in any part of the hiring process, please let us know.
We are an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.
