Customer Service Representative

1 day ago

San Marcos, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

Key Responsibilities
  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
  • Navigate internal and external documentation and resources to provide world-class service.
  • Identify and escalate priority or unresolved issues to appropriate internal teams.
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client.
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service.
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
  • Participate in all mandated internal and external training and/or seminars.
  • Get to know, understand, and comply with TaskUs' policies and procedures.
Requirements
  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues.
  • Fluent in the English language, as well as reading and writing in English.
  • Must be at least a high school graduate.
What We Offer
  • Competitive salary.
  • Great benefits package.
  • Professional growth opportunities with the chance to learn from many different functions.
  • A fun and inclusive workplace.

We are committed to providing equal access to opportunities and creating an inclusive environment for all employees. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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