OB/GYN Call Center Operations Manager
2 weeks ago
Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As an OB/GYN Call Center Operations Manager, you will play a critical role in ensuring the smooth operation of our call center, providing exceptional customer service, and driving business results.
Key Responsibilities:- Manage and oversee the day-to-day operations of the OB/GYN Call Center, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement strategies to improve customer satisfaction, reduce call abandonment rates, and increase first-call resolution rates.
- Collaborate with cross-functional teams, including clinical and administrative staff, to ensure seamless communication and coordination.
- Monitor and analyze key performance indicators (KPIs), such as call volume, average handle time, and customer satisfaction scores, to identify areas for improvement and implement data-driven solutions.
- Provide coaching, training, and development opportunities to call center staff to enhance their skills and knowledge.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in call center operations.
- 5+ years of experience in call center management, with a focus on customer service, operations, and team leadership.
- Proven track record of improving customer satisfaction, reducing call abandonment rates, and increasing first-call resolution rates.
- Strong analytical and problem-solving skills, with the ability to collect and analyze data, identify trends, and implement data-driven solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and build strong relationships with customers and staff.
- Bachelor's degree in Business Administration, Communications, or a related field.
-
OB/GYN Call Center Supervisor
1 month ago
Wayne, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: OB/GYN Call Center SupervisorPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As an OB/GYN Call Center Supervisor, you will play a critical role in ensuring the highest level of service and satisfaction for our patients and customers.Key...
-
OB/GYN Call Center Supervisor
3 weeks ago
Wayne, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: OB/GYN Call Center SupervisorPenn Medicine is a leading academic medical center dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. As an OB/GYN Call Center Supervisor, you will play a critical role in ensuring the smooth operation of our Call Center,...
-
Medical Assistant
3 weeks ago
Wayne, Pennsylvania, United States Shady Grove Fertility Center of PA ,PLLC Full timeJob Title: Medical Assistant - Fertility SpecialistShady Grove Fertility Center of PA, PLLC is seeking a highly skilled and compassionate Medical Assistant to join our team in Chesterbrook, PA. As a Medical Assistant, you will play a vital role in providing exceptional patient care and support to our patients undergoing fertility treatments.Key...
-
Patient Service Representative
3 weeks ago
Wayne, Pennsylvania, United States Axia Women's Health Full timeAbout Axia Women's HealthAxia Women's Health is a leading provider of women's health services, with a mission to deliver personalized care to women across the country. Our team is dedicated to creating a supportive and inclusive environment where our colleagues and patients feel empowered to be their authentic selves.Job SummaryWe are seeking a Patient...
-
Contact Center Engineering Manager
3 weeks ago
Wayne, Pennsylvania, United States Vanguard Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Center Engineering Manager to lead our team of engineers in designing, implementing, and maintaining advanced Genesys contact center solutions. As a key member of our engineering team, you will be responsible for driving innovation and excellence in customer interaction and operational...
-
Imaging Operations Manager
2 weeks ago
Wayne, Pennsylvania, United States Penn Medicine Full timePenn Medicine is a leading academic medical center dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.The Imaging Operations Manager will oversee the daily operations of the Imaging technical staff, ensuring optimal customer service and a pleasant environment for...
-
Operations Manager Associate
3 weeks ago
Wayne, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: Associate Manager of OperationsPenn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future leaders in the field of medicine. As a key member of our team, you will have the opportunity to collaborate with top clinical, technical, and business professionals across all disciplines.Job...
-
Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Pennsylvania Medicine Full timeJob Summary:The Associate Manager of Operations will be responsible for coordinating and managing select centralized functions and programs at designated Penn Medicine facilities. This includes patient and employee experience programs, community relations, and data and analytic support.Key Responsibilities:Directly manages designated central services areas,...
-
Catering Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Aramark Full timeJob SummaryAs a Catering Operations Manager at Aramark, you will be responsible for managing catering onsite services in accordance with our standardized program to meet or exceed client expectations while staying within established budget guidelines.Key ResponsibilitiesCollaborate with account managers to establish and implement the ARAMARK Environmental...
-
Restaurant Operations Manager
2 weeks ago
Wayne, Pennsylvania, United States Cooper Connect Full timeRestaurant Operations ManagerAt Cooper Connect, we're seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you'll be responsible for delivering operational excellence, working through all areas of FOH and BOH to ensure a remarkable guest experience. Your expertise will be essential in building...
-
Restaurant Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Gulph Creek Hotels Full timeRestaurant Manager Job DescriptionThe Restaurant Manager is a key member of the Gulph Creek Hotel team, responsible for delivering exceptional guest experiences and driving sales growth in the hotel's dining operations.Key Responsibilities:Lead and manage a high-performing team of restaurant staff, including recruitment, selection, and development to achieve...
-
Restaurant Operations Manager
2 weeks ago
Wayne, Pennsylvania, United States SPB Hospitality Full timeRestaurant Operations ManagerCome be a part of The Amada Leadership Team and experience the passion for Latin inspired hospitality. We are built on a foundation of deeply rooted Latin culture, cooking, and hospitality. As an established hospitality group, we strive to attract and hire the best and brightest hospitality and culinary professionals. Our team is...
-
Restaurant Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Gulph Creek Hotels Full timeJob SummaryWe are seeking a highly skilled Restaurant Operations Manager to join our team at Gulph Creek Hotels. The successful candidate will be responsible for planning and managing the operations of our Food and Beverage departments to achieve exceptional customer satisfaction and quality service while meeting/exceeding financial goals.The ideal candidate...
-
Restaurant Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Cooper Connect Full timeRestaurant Leadership Opportunity We are seeking a highly motivated and experienced Restaurant Manager to join our team at Cooper Connect. As a Restaurant Manager, you will be responsible for delivering operational excellence, building high-performance teams, and driving business growth. **Key Responsibilities:** * Deliver exceptional customer experiences...
-
Restaurant Operations Manager
2 months ago
Wayne, Pennsylvania, United States Fearless Restaurants Full timeAbout the PositionWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at White Dog Cafe in Wayne. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage and...
-
Restaurant Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Cooper Connect Full timeRestaurant Career Opportunity We are seeking a highly motivated and experienced Restaurant Manager to join our team at Cooper Connect. As a Restaurant Manager, you will be responsible for leading a team of 50+ employees, delivering operational excellence, and creating a remarkable guest experience. Key Responsibilities: * Deliver operational excellence...
-
Bakery Operations Manager
2 weeks ago
Wayne, Pennsylvania, United States Nothing Bundt Cakes #270 Full timeJob DescriptionThe Nothing Bundt Cakes #270 Assistant Bakery Manager plays a vital role in creating a warm and welcoming environment for our guests. This position works closely with the Bakery Manager and team members to produce high-quality cakes and deliver exceptional customer service.Key Responsibilities:Prioritize Guest Experience: Focus on providing a...
-
Restaurant Operations Manager
2 weeks ago
Wayne, Pennsylvania, United States Amada Radnor Full timeCome grow with Amada Radnor, a hospitality group built on a foundation of deeply rooted Latin culture, cooking, and hospitality.We strive to attract and hire the best and brightest hospitality and culinary professionals. Our current opportunities offer a chance to learn what Latin Inspired Hospitality is all about.Job Summary:The Restaurant Operations...
-
Restaurant Operations Manager
3 weeks ago
Wayne, Pennsylvania, United States Minellas Diner Full timeJob Title: Restaurant Operations ManagerJob Summary:Minella's Diner is seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have a proven track record of managing high-volume fine dining restaurants and possess excellent leadership and communication skills.Key...
-
Restaurant Operations Manager
2 weeks ago
Wayne, Pennsylvania, United States SPB Hospitality Full timeLatin Inspired Hospitality LeaderWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at SPB Hospitality. As a key member of our leadership team, you will be responsible for overseeing the overall operations of our restaurant, ensuring smooth daily functioning and exceptional customer service.Key...