Field Support Technician

2 weeks ago


Albany, New York, United States H&R Block Full time
Job Title: Field Support Technician

We are seeking a highly skilled Field Support Technician to join our team at H&R Block. As a Field Support Technician, you will be responsible for providing technical support to our clients in the field, ensuring that they have the necessary tools and resources to operate efficiently and effectively.

Key Responsibilities:
  • Provide technical support to clients in the field, including troubleshooting and resolving technical issues.
  • Install, configure, and maintain computer hardware and software in client locations.
  • Develop and maintain relationships with clients to ensure their technical needs are met.
  • Collaborate with internal teams to resolve technical issues and improve overall client experience.
  • Stay up-to-date with the latest technology trends and advancements to ensure that our clients receive the best possible support.
Requirements:
  • High school diploma or equivalent required.
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent) required.
  • Ability to work independently or as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to travel to client locations as needed.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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