Customer Service Representative

6 hours ago


Lynn, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Build trust relationships with customers, understanding their needs and presenting relevant products and services
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of product knowledge and staying up-to-date on industry trends
  • Assist with inventory management, stocking shelves, and maintaining a clean and organized store environment
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Ability to read, write, and communicate effectively in English; bilingual skills in Spanish a plus
  • Valid driver's license and ability to lift up to 50 pounds frequently
  • Flexibility to work a variety of shifts, including evenings and weekends
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive.



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