Front Desk Representative

2 days ago


Naples, Florida, United States Guest Services Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Coordinate with housekeeping and other departments to ensure seamless guest services.
  • Develop and maintain a thorough knowledge of hotel services, amenities, and policies.
Requirements
  • High school diploma or equivalent required; some college or degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment.
What We Offer

Guest Services is committed to providing a positive and inclusive work environment. We offer competitive pay, benefits, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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