Customer Service Representative

3 days ago


Naples, Florida, United States Guest Services Full time
Job Summary

The Reservations Agent will be responsible for handling all reservations call center functions, including taking reservations, making outbound calls, email, SMS, and website chat communication with guests.

Key Responsibilities
  • Manage call activity, email activity, messaging activity, SMS activity, and website chat activity at a high, fast volume.
  • Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies.
  • Effectively and respectfully communicate with customers verbally and through email or messaging.
  • Be aware of individual location promotions, area events, social media activity, and digital campaigns to ensure accurate guest communication.
  • Develop a full working knowledge of the company brand and each individual location, including location website, product types, destination information, amenity information, and hours, location, policies, fees, and ADA specifications.
  • Respond to guest inquiries (through voice, SMS, email, or social media) and assist in resolving customer complaints.
  • Accurately post charges and refunds to reservations when necessary.
  • Perform department opening and/or closing procedures.
  • Represent the company in a professional and positive manner at all times, maintaining and enhancing the company's image when interacting with clients, guests, associates, and vendors.
Requirements
  • High School Diploma. Minimum of at least 18 years of age.
  • Some job-related experience preferred.
  • Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
  • Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities, ability to learn and develop new skills, ability to problem solve.
  • Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
  • Excellent interpersonal, administrative, telephone, and other communication skills.
  • Strong customer service abilities. Actively looks for ways to assist customers and coworkers.
Physical and Mental Requirements
  • Ability to sit or stand at a desk in front of a computer for the entire workday.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Lifting, carrying, and pushing up to 15lbs., occasionally up to 30lbs. (seldom).
  • Occasionally stoop, kneel, or crouch.
About Guest Services

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites, including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.



  • Naples, Florida, United States Daikin Full time

    Job Title: Customer Service Representative/Inside Sales RepresentativeDaikin Comfort Technologies Distribution, Inc. is seeking a skilled and professional individual to join our team as a Customer Service Representative/Inside Sales Representative. This role is responsible for selling the organization's products and services to prospective and established...


  • Naples, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers. Your duties will include taking orders over the phone and in person, greeting customers within 8 seconds, upselling, handling cash, keeping the customer...


  • Naples, Florida, United States Kangaroo Express Full time

    Key Responsibilities:Kangaroo Express is seeking a Retail Customer Service Representative to join our team. As a Retail Customer Service Representative, you will be responsible for:• Greeting customers and providing excellent customer service• Operating the cash register and handling customer transactions• Maintaining a clean and organized store...


  • Naples, Florida, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul...


  • Naples, Florida, United States Daikin Full time

    Customer Service RepresentativeAt Daikin, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and satisfactory responses to their inquiries.Key Responsibilities:Respond to customer calls, emails, and instant messages in a timely and...


  • Naples, Florida, United States Ralph Macniven - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual who enjoys working with the public? If so, we may have the perfect opportunity for you as a Customer Service Representative with Ralph Macniven - State Farm Agent.ResponsibilitiesEstablish and maintain customer relationships, providing prompt and accurate service as needed.Use a customer-focused approach...


  • Naples, Florida, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store...


  • Naples, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a...


  • Naples, Florida, United States Kane's Furniture Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, resolving customer issues, and maintaining a positive and professional demeanor at all times.Key...


  • Naples, Florida, United States The Auto Club Group Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing personalized support? We're seeking a skilled Customer Service Representative to join our team at The Auto Club Group.Key Responsibilities:Provide high-level customer service to members via phone,...


  • Naples, Florida, United States Spherion Full time

    Customer Service Representative Job DescriptionSpherion is seeking a dynamic and customer-focused Customer Service Representative to join our team in Naples, Florida. As a key member of our customer service team, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and resolving their concerns.Key...


  • Naples, Florida, United States Pool Centurion Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our branch location is running smoothly.Key Responsibilities:Answer and direct phone calls in a...


  • Naples, Florida, United States Pool Centurion Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pool Centurion Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer and direct phone calls in a professional and...


  • Naples, Florida, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...


  • Naples, Florida, United States Spherion Full time

    Job Description:Spherion is seeking a highly skilled Customer Service Representative to join our team in Naples, Florida. As a Customer Service Representative, you will be responsible for engaging with customers via telephone to provide comprehensive support and information on our products or services.Key Responsibilities:Expertly handle customer questions...


  • Naples, Florida, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers...


  • Naples, Florida, United States HomeTeam Pest Defense Full time

    About HomeTeam Pest DefenseWe are an essential service provider dedicated to delivering a delightful experience to every customer. Our friendly and warm work environment means great work gets recognized and rewarded.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for...


  • Naples, Florida, United States Daikin Comfort Technologies Full time

    Job Summary:We are seeking a highly skilled and professional Customer Service Representative/Inside Sales Representative to join our team at Daikin Comfort Technologies Distribution, Inc. in Naples, FL. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers,...


  • Naples, Florida, United States Daikin Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative/Inside Sales Representative to join our team at Daikin Comfort Technologies Distribution, Inc. in Naples, FL. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers,...


  • Naples, Florida, United States Pool Centurion Group Full time

    Customer Service RepresentativePool Centurion Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our branch location.Key Responsibilities:Answer and direct phone calls in a polite and...