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Customer Service Representative

2 months ago

Williston, Vermont, United States Reliable Respiratory Full time
About Reliable Respiratory

We are a leading provider of high-quality Durable Medical Equipment and professional services. Our team is dedicated to delivering exceptional care and understanding to our customers, while working closely with the medical community to ensure the best possible outcomes.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our respiratory care team, you will be responsible for communicating with customers, answering questions, processing orders, and assisting with scheduling appointments.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries, provide product information, and resolve issues in a professional and friendly manner.
  • Order Processing: Process patient orders and supply requests in accordance with our processing procedures and guidelines.
  • Scheduling Appointments: Coordinate appointments between customers and respiratory staff to ensure seamless care delivery.
  • Documentation: Maintain accurate and up-to-date documentation to comply with regulatory requirements.
  • Other Duties: Perform other tasks and duties as required to support the team and ensure excellent customer service.
Requirements
  • Education: High School diploma or equivalent required; college preferred.
  • Experience: At least 2 years of customer service experience in the medical industry.
  • Skills: Effective verbal and written communication, professional computer experience, ability to work independently, and strong attention to detail.
  • Language: Bilingual in English and Spanish preferred.
Work Environment

This is a full-time remote position open to applicants located in the state of VT. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.