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Customer Service Representative

1 month ago

Williston, Vermont, United States Community Bank System Full time
Job Title: Customer Service Representative

At Community Bank System, we are dedicated to providing our customers with exceptional financial services and products. Our retail division operates over 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts.

Responsibilities:
  • Deliver a positive customer experience to current and prospective bank customers on the banking floor and teller line.
  • Routinely move between the customer service desk and teller line as needed.
  • Maintain the security of customer information, prioritize items of significance, and be a team player.
  • Provide quality customer service and a positive banking experience by handling financial transactions with a professional attitude.
  • Determine customer needs, explain and sell products and services.
  • Telephone customers to schedule sales appointments and promote products.
  • Participate in branch prospecting efforts.
  • Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
  • Serve as a liaison between customer and operational areas.
  • Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
Qualifications:
  • High School Diploma or GED required.
  • Internal product knowledge and teller training.
  • Accurate and proficient math.
  • Documentation skills with attention to detail.
  • Excellent interpersonal and communication skills.
  • Clear thinking and ability to stay focused.
  • Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency, and humility.
  • Two (2) years of bank and/or customer service normally required.
  • All applicants must be 18 years of age or older.
  • Travel is required to surrounding branches as needed.
Benefits:
  • Competitive salary commensurate with experience.
  • Potential for annual merit increase.
  • 11 paid holidays.
  • Paid vacation.
  • Medical, Vision, and Dental insurance.
  • 401K with generous match.
  • Pension.
  • Tuition Reimbursement.
  • Banking discounts.