Customer Service Representative

6 days ago


Williston, Vermont, United States Massage Envy Full time
Overview

Empowering Clients, Enhancing Lives

We're seeking a dedicated and compassionate individual to join our team as a Customer Service Associate. As a key member of our wellness community, you'll play a vital role in delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities:

  • Provide personalized support to clients, addressing their needs and concerns with empathy and professionalism.
  • Promote the benefits of our wellness programs, services, and products, educating clients on new and expanded offerings.
  • Support clinic flow by greeting clients, scheduling services, and responding to inquiries in a timely and courteous manner.
  • Contribute to the growth and retention of our client base through in-person and phone/email outreach efforts.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive compensation package, including hourly base pay, bonuses, and commissions.
  • A comprehensive training program that equips you with the skills and knowledge needed to succeed in your role.
  • A range of benefits, including employee referral bonuses, employee assistance programs, and flexible scheduling options.

Requirements:

  • A high school diploma or equivalent, with previous retail or sales experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong critical thinking and problem-solving skills, with the ability to multitask and prioritize tasks effectively.

Join Our Team:

We're committed to creating a workplace culture that values individuality, celebrates diversity, and promotes a sense of community. If you're passionate about delivering exceptional customer experiences and promoting the benefits of wellness, we encourage you to apply for this exciting opportunity.



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