Customer Service Representative

5 days ago


Williston, Vermont, United States Eastern Industrial Automation Full time
Customer Service Specialist Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Provide timely and effective customer support through various communication channels, including phone, email, and web
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer service and support
  • Assist with product research, literature requests, and manufacturer interaction to meet customer needs
  • Escalate backorders and customer requirements to maximize fill rates and exceed customer expectations
  • Provide technical feedback and design solutions to meet customer requirements
  • Interact with manufacturing partners to build sustainable relationships
  • Assist with warehouse duties as needed
Requirements:
  • Passion for delivering exceptional customer service
  • Strong written and verbal communication skills
  • Ability to quickly learn and apply technical products
  • Strong computer skills, including Microsoft Office
  • Proven track record of positive performance
  • Excellent organizational skills and ability to multitask
  • Strong commitment to customer service and a positive attitude
What We Offer:
  • Competitive salary and commission programs
  • Outstanding medical and dental plans, vacation days, sick days, life insurance, disability, and a comprehensive 401k plan with matching
  • A dynamic and entrepreneurial environment that recognizes individual contributions and rewards for each order received

We are an equal employment opportunity employer and welcome applications from diverse candidates. Please submit your resume and cover letter to [insert contact information].



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