Adult Protective Services Case Manager

1 week ago

Fredericksburg, Virginia, United States Commonwealth of Virginia Full time

Salary Range: $53,409 to $69,431

Employment Type: Full Time

Position Overview: Family Services Specialist (FSS) – Adult Protective Services (APS)

Organization Overview

The Commonwealth of Virginia is dedicated to fostering a supportive environment for its residents, promoting a culture of inclusivity and community engagement. Our commitment to enhancing the quality of life for individuals and families is reflected in our diverse programs and services.

As part of our mission, we strive to empower individuals to overcome challenges and achieve healthier outcomes. Our team of dedicated professionals is passionate about making a positive impact in the lives of those we serve.

The Commonwealth offers a comprehensive benefits package, including participation in the Virginia Retirement System, competitive health, dental, and vision insurance, generous leave policies, 14 paid holidays annually, volunteer hours for community service, and various employee assistance programs.

Job Responsibilities

The Family Services Specialist, working within the APS framework, will collaborate closely with senior staff to ensure the well-being of vulnerable adults. This role involves investigating reports of abuse, neglect, and fraud. Once adequately trained, the individual will participate in an on-call rotation to address urgent situations. Additionally, this position may provide support for Child Protective Services as needed.

Key Duties Include:

  • Delivering comprehensive case management and support services to an assigned caseload.
  • Engaging with clients facing sensitive and challenging circumstances, with potential specialization in specific populations.
  • Conducting client interviews to assess needs and determine appropriate services.
  • Collaborating with families, educational institutions, and other organizations to formulate effective service plans.
  • Preparing detailed reports and facilitating referrals to relevant agencies.
  • Advocating for clients in accessing medical and financial assistance, as well as ensuring their rights are upheld.

Required Knowledge, Skills, and Abilities

  • Familiarity with local, state, and federal regulations governing social services, including adult and child protective services.
  • Understanding of documentation and procedural requirements associated with social services programs.
  • Proficiency in interviewing techniques and interpersonal communication.
  • Awareness of socio-economic factors impacting family dynamics and challenges.
  • Knowledge of additional programs offered by the Commonwealth and community service organizations.
  • Ability to conduct thorough interviews, identify client needs, and develop actionable service plans while effectively investigating cases of abuse or neglect.

Minimum Qualifications

  • A Bachelor’s degree in Social Work or a related Human Services field, or a Bachelor’s degree in any discipline accompanied by at least 2 years of relevant experience in Human Services.

Preferred Qualifications

  • Significant experience in the relevant program area and completion of necessary training programs, or an equivalent combination of education and experience that demonstrates the required competencies.

Work Environment

The Commonwealth of Virginia supports a hybrid work model, allowing for flexibility in work arrangements.

Pay Grade: 213

Salary Range: $53,409 - $69,431

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