Patient Experience Representative

1 day ago


Charlottesville, Virginia, United States Morrison Healthcare Full time
Job Title: Patient Ambassador

As a Patient Ambassador with Morrison Healthcare, you will play a vital role in ensuring exceptional patient experiences across our healthcare facilities. This is a full-time position that requires a strong commitment to delivering outstanding customer service and promoting a culture of hospitality.

Key Responsibilities:
  • Conduct new admission visits to assigned units, ensuring timely and personalized interactions with patients and families.
  • Develop and implement effective patient satisfaction strategies, collaborating with healthcare teams to drive positive outcomes.
  • Support employee relations programs, fostering a culture of respect and empathy within our facilities.
  • Assist in customizing patient experience programs to meet the unique needs of each account, promoting client satisfaction and retention.
  • Monitor and report on patient satisfaction metrics, identifying areas for improvement and implementing data-driven solutions.
Requirements:
  • Possess excellent communication and interpersonal skills, with the ability to build strong relationships with patients, families, and healthcare teams.
  • Have a thorough understanding of office procedures and contract administration, with the ability to navigate complex healthcare systems.
  • Be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, with a focus on patient experience and customer service.
  • A dynamic and supportive work environment, with a commitment to diversity, equity, and inclusion.

Morrison Healthcare is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience. We are proud to be a member of Compass Group, a leading provider of food and nutrition services to healthcare facilities nationwide.



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