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Patient Access Representative

2 months ago


Charlottesville, Virginia, United States Sentara Healthcare Full time
Job Summary

The Patient Access Representative is responsible for ensuring a seamless registration experience for patients. This role involves verifying patient identity, reviewing schedules and physician orders, and scanning important documents. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards and ID's
  • Verify and enter patient demographic and insurance information into the electronic health record
  • Explain and complete complex regulatory and compliance documents
  • Collect co-payments, deposits, and outstanding balances
Requirements
  • Two years of customer service and/or data entry experience
  • Previous healthcare experience preferred
  • Associate's or Bachelor's degree can be considered in lieu of two years of experience
  • Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred
What We Offer

Sentara Healthcare offers a competitive salary, comprehensive benefits package, and opportunities for advancement. Our team is dedicated to providing exceptional patient care and service.