Technical Solutions Specialist
2 weeks ago
Vivacity Tech is seeking a Technical Solutions Specialist to join our dedicated Technical Solutions team. This role is pivotal in leveraging extensive expertise to promote and deliver software solutions to our clients. The Technical Solutions Specialist will collaborate closely with our Sales Team to ensure client satisfaction and successful implementation of solutions.
This position operates in a hybrid model based in Greenville, SC. Candidates must reside in the Greenville, SC area as remote work is not an option.What we offer in return for your dedication:
- Competitive salary ranging from 95-115k, based on experience
- 401(k) plan with a generous company match and immediate vesting
- Comprehensive Paid Time Off policy
- Up to 80 hours of Sick Time annually
- 96 hours off per year dedicated to volunteer opportunities
- 11 paid holidays each year
- Award-winning workplace culture
- Annual Development Reimbursement of $1000
- Medical, Dental, Vision, and Voluntary Benefits
Our Core Values guide our operations:
- Embrace passion.
- Pursue excellence.
- Keep innovating.
- Foster community.
- Be vivacious.
- Conduct discovery calls with clients alongside sales representatives
- Engage with customers to assess their hardware and software requirements
- Collaborate with the sales team to devise tailored solutions
- Create and present engaging presentations on specific products
- Follow up with customers post-deployment to ensure satisfaction
- Help nurture and maintain relationships with existing clients
- Facilitate communication between customers and the technical solutions team to relay vital information
- Serve as a resource for customers regarding technical inquiries or challenges
- Assist the technology solutions and/or sales team with technical-related questions about our systems and applications
Essential Skills and Qualifications:
- Ability to convey ideas clearly and effectively
- Strong verbal and written communication skills
- Technical proficiency with troubleshooting capabilities and the ability to train others
- Exceptional organizational skills and attention to detail
- Effective time management skills with a proven track record of meeting deadlines
- Ability to thrive in a fast-paced and occasionally high-pressure environment
- Proficient in Google Suite or similar software, with a willingness to learn new technologies
- Capacity to work independently
Education and Experience Requirements:
- Bachelor's degree or an equivalent combination of education and experience is preferred
- Prior experience in a solutions engineering role is desirable
- Familiarity with business hardware and software systems is advantageous
- Experience in sales, technology, or education is preferred
Physical Requirements:
- Ability to sit or stand for extended periods while working at a desk and using a computer
- Capability to lift or move up to 20 pounds as needed for hardware
In our commitment to fostering a diverse workforce, we strongly encourage candidates of color to apply.
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