Printer Service Specialist

2 weeks ago


Greenville, South Carolina, United States Precision Document Solutions Full time
Job Overview

We are seeking a dedicated Printer Service Specialist to manage and maintain our clients' printing equipment effectively. This role is crucial in ensuring optimal performance and reliability of printing devices across various locations.

Key Responsibilities:
  • Implement a comprehensive maintenance program for clients, which includes troubleshooting and repairing both single function and multifunction printers, installing toner, and resolving paper jams.
  • Monitor and manage inventory levels of consumables at client facilities to ensure uninterrupted service.
  • Conduct regular maintenance of the printer fleet, adhering to scheduled monthly, quarterly, semi-annual, and annual checks.
  • Restock the assigned company warehouse on a weekly basis to maintain adequate supply levels.
  • Gather and report Page Count data during the billing cycle to facilitate accurate invoicing.
  • Deliver products and services as required by service requests.
  • Perform routine cleaning and maintenance on client devices to enhance their longevity and performance.
  • Manage warehouse inventory and assess any changes in inventory requirements.
  • Complete necessary documentation, including MAC forms, and ensure electronic filing of paperwork is up to date.
Qualifications and Skills:
  • At least 1 year of experience in printer or copier repair; OEM certifications are advantageous.
  • Strong technical proficiency and comfort with various technologies.
  • Excellent customer service and communication skills.
  • Ability to troubleshoot effectively and work independently.
  • Demonstrated mechanical and electrical skills with a strong aptitude for problem-solving.
  • Proficient in computer usage and analytical tasks.
  • Physical capability to lift and transport equipment weighing up to 50 pounds.
  • Possession of a reliable vehicle, with mileage reimbursement provided.
  • A valid driver’s license and insurance are required.
About Precision Document Solutions

Since its inception in 1996, Precision Document Solutions has revolutionized managed print services with a focus on full-service fleet management tailored to the Healthcare Industry. We take pride in managing our clients' printers and supplies comprehensively, offering unmatched collaborative solutions that enhance operational efficiency. Our commitment to innovation led to the development of our enterprise healthcare software solution, eSolutions, which further supports our clients in transitioning to more efficient, paperless environments. With a workforce of over 300 employees and extensive industry experience, we deliver exceptional services and solutions to a growing number of healthcare facilities nationwide.



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