Loan Operations Specialist
2 weeks ago
- Contract Duration: 6 months
- The Loan Operations Specialist undertakes intricate and non-standard administrative functions, exercising considerable judgment and discretion in executing duties, typically in support of a specific unit or team within Loan Operations.
- Tasks are conducted autonomously with minimal oversight; responsibilities may encompass research, processing incoming correspondence, customer service interactions, and liaising with external agencies; providing information and procedural guidance to less experienced personnel.
- Conducts investigations on questionable items and communicates findings to relevant resources to mitigate fraudulent activities.
- Records entries in the general ledger pertaining to documentation and information processed.
- Reviews and approves general ledger entries and/or invoices for precision and completeness.
- Offers insights and support to management in formulating and sustaining a budget.
- Identifies, audits, investigates, and resolves departmental discrepancies.
- Evaluates work and imparts information and procedural knowledge to junior staff.
- Provides primary leadership within a unit or team in Loan Operations, including contributions to performance management, coaching, and mentoring team members.
- Addresses the most complex inquiries and challenges from customers and internal units; researches information to deliver responses and solutions.
- Engages with customers to clarify matters affecting their accounts.
- The Loan Operations Specialist follows up with branches and other units to rectify discrepancies and customer concerns.
- Familiarity with Loan Operations policies and procedures, along with related agency regulations.
- Demonstrated attention to detail and the capability to prioritize tasks to achieve unit objectives.
- Proficient computer skills and familiarity with standard PC applications.
- Exceptional interpersonal, written, and verbal communication skills.
- Strong analytical and administrative capabilities are essential.
- Proven ability to guide others, clarify intricate policies and procedures, and promote knowledge-sharing within the team.
- Comprehensive Medical, Vision, and Dental Insurance Plans.
- 401k Retirement Savings Plan.
- As a leading North American bank, Global Technical Talent strives to distinguish itself from competitors through a unique brand identity - grounded in a robust business model and a commitment to empowering customers, communities, and employees to thrive in a dynamic environment.
- The organization specializes in delivering a range of financial products and services, including telephone, internet, and mobile banking, as well as retail and commercial banking solutions and wealth management services. The Wholesale Banking division offers capital markets, investment banking, and corporate banking products to meet the financial needs of corporations, governments, and institutions.
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