Restaurant Operations Manager

6 days ago


Texarkana, Texas, United States Grandy's Full time
About Grandy's

Grandy's is a fast-casual restaurant chain that has been serving high-quality, homestyle comfort food to customers since 1972. Our mission is to provide a welcoming atmosphere and exceptional service to every guest, while maintaining the highest standards of food quality and safety.

Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Supervise and Train Staff

Supervise and train crew members and cooks to ensure they are upholding Grandy's quality expectations, including maintaining a clean and safe work environment, preparing customer orders accurately and efficiently, and providing exceptional customer service.

Customer Service

Greet customers as they enter, interact with them during their visit, and thank them for their business as they leave, ensuring a positive and welcoming experience for every guest.

Food Safety and Quality

Ensure that food and safety regulations are maintained according to company and government guidelines, including proper food handling, storage, and preparation procedures.

Inventory Management

Manage inventory levels, including ordering supplies and managing stock levels to ensure that we have the necessary ingredients and materials to meet customer demand.

Cash Handling and Reporting

Operate a register with proper cash handling procedures, manage deposits, and prepare accurate and timely reports on sales, expenses, and payroll.

Restaurant Maintenance

Maintain the cleanliness and organization of the restaurant, including the kitchen, dining area, and restrooms, to ensure a clean and welcoming environment for customers and staff.

Core Competencies
  • Leadership

Provide leadership and guidance to staff, including training, coaching, and mentoring to ensure that they have the skills and knowledge necessary to perform their jobs effectively.

Communication

Communicate effectively with staff, customers, and management to ensure that everyone is informed and aligned with our goals and objectives.

Problem-Solving

Identify and resolve problems quickly and efficiently, including addressing customer complaints and resolving operational issues.

Adaptability

Be flexible and adaptable in a fast-paced environment, including adjusting to changing customer demands and operational needs.



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