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Grandy's Team Lead

2 months ago

Texarkana, Texas, United States Grandy's Full time
About Grandy's

Grandy's is a fast-casual restaurant chain that has been serving high-quality, homestyle comfort food to customers since 1972. Our mission is to provide a welcoming atmosphere and exceptional service to every guest, while maintaining the highest standards of food quality and safety.

Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Supervise and Train Staff

Supervise and train crew members and cooks to ensure they are upholding Grandy's quality expectations, including food preparation, presentation, and service.

Customer Service

Greet customers as they enter, interact with them during their visit, and thank them for their business as they leave, ensuring a positive and welcoming experience.

Food Safety and Quality

Ensure that food and safety regulations are maintained according to company and government guidelines, including proper food handling, storage, and preparation.

Order Preparation and Accuracy

Prepare customer orders accurately and in a timely manner, ensuring that every guest receives their order correctly.

Cleanliness and Maintenance

Maintain the cleanliness of all aspects of the restaurant, including the kitchen, dining area, and restrooms, as well as ensure that equipment is properly maintained and in good working order.

Register Operations and Cash Handling

Operate a register with proper cash handling, including managing deposits and maintaining accurate records.

Reporting and Administration

Manage proper reporting paperwork, including sales, expenses, and payroll, as well as maintain accurate records and reports.

Core Competencies
  • Leadership and Teamwork

Provide leadership and guidance to staff, while working collaboratively as part of a team to achieve common goals.

Communication and Problem-Solving

Effectively communicate with staff, customers, and management, while resolving problems and issues in a timely and professional manner.

Adaptability and Flexibility

Be adaptable and flexible in a fast-paced environment, while maintaining a positive attitude and a commitment to excellence.